1. Free trial
Every new workspace gets a 7-day free trial. You are not charged during the trial. If you do not pay, access simply pauses when the trial ends and your data is kept.
2. Monthly plans
A monthly plan is paid in advance for one month and does not renew by itself. Your access continues until the end of the paid month. Payments are not refunded for partly used months.
3. Quarterly plans
If you ask for a refund of a quarterly plan within 7 days of payment and have not used the product for real work, you get a full refund. After 7 days, the plan stays active until the end of the paid three months and is not refunded.
4. Upgrades and downgrades
If you pay again while a plan is running, the new period starts when the current one ends, so no paid days are lost.
5. How to cancel
Go to Settings, then Plan & billing, and choose Cancel plan. You can also write to [email protected] from your registered email address.
6. Refund processing
Approved refunds are sent to the original payment method within 5 to 7 working days. Bank processing times may add a few days.
7. Payments from your customers
Payments your customers make to you through invoice payment links go to your own payment gateway account. Refunds for those payments are handled by your business, not by solar8n.
8. Contact
For billing questions, write to [email protected] with your registered business name and invoice number.